Privacy Policy

1. Introduction

BidHero, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contractor estimating and bid management software ("Service").

By using BidHero, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number, company name)
• Create bids and projects (customer information, project details, pricing data)
• Upload documents and photos (images, files, insurance certificates)
• Use the customer portal (customer contact information, feedback, approvals)
• Contact our support team (support inquiries, feedback)
• Subscribe to our newsletter or marketing communications

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

2.3 Third-Party Data

We may receive information from third-party services when you:

• Use real-time pricing integrations (The Home Depot, Lowe's APIs)
• Sign in through third-party authentication services
• Use payment processing services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your bids, projects, and customer communications
• Authenticate your identity and secure your account
• Send you service-related notifications and updates
• Provide customer support and respond to your inquiries
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service:

• Cloud hosting providers (Microsoft Azure)
• Payment processors
• Email service providers
• Analytics services (Google Analytics)
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

If BidHero is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.5 Customer Portal Sharing

When you send bids to your customers through our customer portal, their information is shared with them via secure, encrypted links. Customers can only access their own bid information.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using HTTPS/TLS and at rest using AES-256
• Two-Factor Authentication: Available for all user accounts and required for customer portal access
• Access Controls: Role-based permissions limit data access to authorized users only
• Regular Backups: Daily automated backups stored securely on Microsoft Azure
• Security Monitoring: 24/7 system monitoring for suspicious activity
• Secure Infrastructure: Hosted on SOC 2-compliant Microsoft Azure cloud infrastructure

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal, accounting, or security purposes.

You can request deletion of your account and data at any time by contacting us at privacy@bidhero.pro.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request that we limit how we use your information
• Object: Object to our processing of your information

To exercise these rights, contact us at privacy@bidhero.pro.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze site traffic and user behavior
• Improve our Service and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at privacy@bidhero.pro.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including GDPR requirements for European users.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, email us at privacy@bidhero.pro or call 1-800-BIDHERO.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: contract performance, legitimate interests, consent, and legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically. Your continued use of our Service after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: